FREQUENTLY ASKED QUESTIONS

How long will my delivery take?

For standard, as-seen products, you can expect a delivery time of 7-10 working days.

For specialist items that are Made to Order or Made to Measure, you can expect a delivery time of about 5-6 weeks, as these items are created bespoke for you.

I can't find my desired size/type of product - can I order it bespoke?

Unfortunately, standard products such as handles or lights cannot be made to order.

However, products such as doors and drawerfronts have some extra sizes available which are labelled as “Made to Order”.

If you’re still looking for something a little more bespoke, contact us and we’ll see how we can help as we are able to cut some products down to your desired size.

What is your returns policy?

For all returns we ask that you contact us with your order number. You can contact us by either using our live chat feature, emailing us at info@simoncookeinteriors.co.uk or calling 01769 573 485. 

Are the images shown on the website exactly what i am buying?

All full kitchen images are either photographs of complete kitchens or computer-generated renders. The cabinet images are as a guide to the colour (which are approximations), the shape, an option for shelf or component location (if applicable) and the opening side.

If you are unsure about a product’s image or think we may have made an error, please let us know.

Do you check my order before it leaves the factory?

Yes. We check all orders before they leave the factory, the go through a rigorous quality check. unfortunately things do get missed please refere to our terms and conditions for further information.

How long from order to delivery?

We aim for most kitchens to leave the factory around 4 weeks from order. Some styles/designs may take a little longer depending on thier complexity. Once your order has been placed we will be in touch to confirm a delivery week.

Please do not heistate to contact us should you require a quicker delivery we may be able be able to help.

What are your opening times?

Our Offices are open 8am -5pm Monday to Friday and closed for the weekend. Orders can still be placed over the weekend and these will be process first thing Monday morning.

The Factory is open 8am to 5pm Mon- Fri with last collection at 4:30pm. Collections during the weekend are by appointment only  

What are your delivery charges?

Please check out our delivery options here. 

Do you offer a design service?

Yes. We can offer a bespoke design service based on the sketch and measurements supplied by you the client. You as a client will take responsibility for measurements provide but we will endeavour to advise and help as much as we can. Please visit our bespoke details page here.

What does MFC stand for?

Melamine Faced Chipboard.

What does MDF stand for?

Medium-density fibreboard.

What does ABS edging stand for?

Acrylonitrile butadiene styrene, which is an amorphous thermoplastic.